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Leadership Team

Healing Bridges’ leadership team combines dynamic expertise levels and diverse backgrounds with a unified commitment to guide and connect the individuals and families that we serve to successful opportunities and wholesome lifestyles.

Natalie Ross, M.A.

Chief Executive Officer (CEO)

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Natalie Ross is the Chief Executive Officer for Healing Bridges. She has been with the nonprofit since early 2016, but has over 26 years of experience in the human services industry, including three years as an Executive Director at another larger behavioral health and developmental delay service organization in Western Pennsylvania.

Prior to her executive director roles, she had various leadership roles within the behavioral health and criminal justice field in the Allegheny County Department of Human Services Forensics Services Division. Ross supervised the treatment component for the Allegheny County Drug Court for eight years until she was promoted to the Specialty Court Supervisor role over the Allegheny County Drug Court, Mental Health Court and DUI Court. Ross holds a Master’s of Arts degree in Criminology Pre Law from Indiana University of Pennsylvania and has devoted her professional life to helping others by advocating for those who struggle with addictions, mental illness and/or developmental delays. She truly enjoys leading the dedicated management team at Healing Bridges and would like to someday revisit her love for teaching criminal justice and psychology courses.

Ross loves spending time with her wonderful husband John and their two beautiful children, as she believes that family time balance is extremely important and valuable for any successful working professional. In addition to leading the Healing Bridges organization, Ross still finds time to attend boot camp training regularly with her daughter, date nights with her husband and rarely misses one of her kids' soccer and basketball games.

Thomas Barnhart, B.A.

Chief Operating Officer (COO)

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Thomas Barnhart is the Chief Operating Officer for Healing Bridges, a newly added position to help with the operational and managerial duties of the organization. Barnhart started working for the nonprofit in June of 2021 as a Blended Case Management Supervisor, where he excelled in his role and got promoted within a little over a year. He has years of previous experience working in numerous supervisor and therapist roles in and around the Western Pennsylvania area. Some of his most recent job experiences before joining the agency include his position as a Shift Supervisor for Southwood Psychiatric Hospital in Canonsburg, Pennsylvania and his career as a Family Based Therapist for Family Links, a behavioral and social services organization located in Pittsburgh. He has a passion for leading others and providing quality care to clients. Barnhart graduated from Mercyhurst University with a Bachelor of Arts degree in Art Therapy.

He enjoys traveling and has been to almost 30 countries abroad. Barnhart grew up in Blooming Valley, Pennsylvania, until he and his wife moved to Washington, D.C., and then eventually settled down in Pittsburgh. He is also a huge fan of the Pittsburgh Pirates and of thrasher/punk music.

George Miles, B.A.

Chief Financial Officer (CFO)

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George Miles is the Chief Financial Officer (CFO) for Healing Bridges, a position in which he previously held from December 2000 through May 2005, and then was rehired in May 2015. Miles is responsible for all the finance aspects of the organization. During his time away from the agency, he continued to gain experience in finance and worked as the CFO for Washington County Children and Youth, a social services agency located in Washington County, from 2009 to 2015. Miles graduated from California University of Pennsylvania, now known as PennWest California University, with a Bachelor’s of Arts degree in Administration and Business.

Miles is a die-hard Pittsburgh Steelers and Pittsburgh Penguins fan. His favorite TV series is "Yellowstone." He has been with his wife Crystal for 12 years and has one daughter, who has given him two wonderful granddaughters and one stepdaughter that is in his eyes, his daughter. His faith is a very important part of his and Crystal’s life.

Dawn Walls, B.A.

Director of Compliance and Quality Assurance

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Dawn Walls is the Director of Compliance and Quality Assurance for Healing Bridges, a position in which she has been in since 2016. Ms. Walls provides compliance oversight to all of the internal departments as well as establishes credentialing for all licensed providers. She has been with the agency since February 1993. Before attaining her current role, she held two different positions within the agency. She was an Intensive Case Manager from 1993 to 1996 and a Resource Coordination Supervisor & Targeted Case Management Supervisor from 1996 to 2016. Walls graduated from the University of Pittsburgh with a Bachelor of Arts degree in Criminal Justice. When not working, Walls enjoys spending time with her family and traveling.

Jaime Lawson, LPC, NCC

Outpatient Services Director

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Jaime Lawson is the Outpatient Services Director for Healing Bridges, a position in which he has been in for five years. Lawson supervises all the therapists that work for the nonprofit and follows all the necessary regulations and guidelines to operate a licensed mental health clinic. Prior to his Director role at Healing Bridges, he was an Outpatient Clinical Director for eight years at another agency, where he was a licensed outpatient therapist for two years before taking on the OP Clinical Director role. He was also a family-based therapist for eight years and spent three years as a therapeutic staff support for other entities.

Lawson graduated from the University of Pittsburgh at Greensburg with a Bachelor’s degree in Psychology and received his Master’s degree in Counseling Psychology with a specialization in Couples and Family Therapy from Seton Hill College, now known as Seton Hill University. Since 2006, he has been accredited as a Licensed Professional Counselor (LPC) and a National Certified Counselor (NCC).

Katrina Quarles, B.A.

Blended Case Management Supervisor

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Katrina Quarles is the Blended Case Management Supervisor for Healing Bridges. She oversees the other staff members in the BCM department and ensures all operational activities regarding BCM services are being properly implemented. Quarles has worked for other human services organizations prior to Heeling Bridges for over 10 years, with roles such as a Residential Supervisor, a Protective Services Investigator and a Service Coordinator. She also has experience working with younger populations at the Office of Children, Youth and Families Services. Quarles graduated from Seton Hill University with a Bachelor’s of Arts degree in Human Services, but she plans to return to PennWest Edinboro University for her Master’s degree in Social Work that she has previously started.

Erica Riggle, B.A.

Intellectual Disabilities Supports Coordination Supervisor

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Erica Riggle is one of the Intellectual Disabilities Supports Coordination Supervisor’s for Healing Bridges and has been working for the nonprofit since 2018. Riggle co-leads the supports coordination department at Healing Bridges with the purpose of assisting her team with managing caseloads and adhering to state regulations. With an extensive background in management, training and customer service, she quickly became familiar with all the ins and outs the service has to offer. Before working for Healing Bridges, she was a Program Specialist II for ARC Human Services from 2011 to 2018 and a Station Manager for the National and Alamo Car Rental from 2011 to 2012. Riggle graduated from Robert Morris University with a Bachelor of Arts degree in English and Communications Studies.

Kelsee Bainer, MSW

Intellectual Disabilities Supports Coordination Supervisor

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Kelsee Bainer is one of the Intellectual Disabilities Supports Coordination Supervisor’s for Healing Bridges. Bainer was previously in a Supports Coordinator position for almost two years within the same department before she got promoted to a supervisorial role in 2022. Prior to her experience at Healing Bridges, she worked in a life skills classroom providing guidance to children with intellectual disabilities and autism (ID/A) and mental health/trauma students in a sensory setting. She was also previously employed as a supervisor for three years at a camp for low-income children, along with obtaining a supervisor role at the afterschool program for four years within the same camp as well.

She is inspired by all the different people she has worked with and continues to make an impact on the ID/A population. Bainer graduated from Washington & Jefferson College with a Bachelor's degree in Sociology and a minor in Gender & Women’s Studies. She obtained her Master’s degree in Social Work at the University of Toledo. Bainer has many hobbies such as camping, traveling, sleeping, eating breakfast and brunch, playing and watching softball, and spending time with family and friends.

Riley Bitonti, B.S.

Marketing and Development Specialist

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Riley Bitonti is the Marketing and Development Specialist for Healing Bridges, a position that was created by a grant awarded to the nonprofit in 2021. Bitonti is responsible for implementing the rebranding initiative as well as all the internal and external marketing endeavors the nonprofit pursues. Before joining the nonprofit in 2021, Bitonti worked as a PR Intern for WordWrite Communications, a marketing and public relations agency headquartered in Pittsburgh. Prior to her position with WordWrite, she was employed as a Rebranding Intern for The White Orchid, a prom and bridal shop located in Belle Vernon, Pennsylvania.

Bitonti graduated from Slippery Rock University of Pennsylvania in 2020 with a Bachelor of Science degree in Communication with a specialization in Integrated Marketing. She enjoys spending time with her family and friends and loves going to concerts. Bitonti grew up in Belle Vernon, Pennsylvania with her three sisters and is always excited to meet new people in and around the Greater Pittsburgh area.

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