Skip to main content


Healing Bridges transitions to as its new telemedicine platform

Posted December 12, 2022

Healing Bridges and Doxy me Banner

WASHINGTON, PA – Healing Bridges, a nonprofit in Washington County that specializes in behavioral health, transitions over to, a HIPAA compliant telemedicine platform, to administer virtual therapy and medication management treatment to clients who are unable to attend in-person appointments.

Healing Bridges first implemented telehealth as a service back in 2020 due to COVID-19 restrictions and has continued to offer the virtual treatment option ever since. Up until recently, Healing Bridges opted Google Duo as their primary telehealth platform, however, recent changes in compliance requirements for mental health facilities in Washington County inspired the switch.

“Documenting informed consent, treatment choice, payment and billing measures, associated risks and benefits and patient confidentiality rights are essential aspects of ethical healthcare principles protected under federal law,” said Dawn Walls, Director of Compliance and Quality Assurance at Healing Bridges. “As a nonprofit with licensed medical and social work professionals consistently prescribing medications, executing psychiatric evaluations, administering mental health therapy sessions and seeing consumers out in the community on a daily basis, we always want to start with our best foot forward and be transparent from the beginning to end of every appointment. will allow us to capture electronic signatures and telehealth consent in a much easier and more efficient way.”

In past years with online videoconferencing on the rise, Healing Bridges acquired telehealth consent via traditional encounter forms, superbills and printed signatures. Google Duo allowed therapists, clinicians and case workers to connect with their clients in a cost-effective way, but the complex behavioral health services of the nonprofit ultimately rendered Duo ineffective in terms of 2023 telehealth requirements being more specific with implementing technical safeguards to protect the confidentiality, integrity and availability of data.

“After meeting with the entire support team and attending multiple conference calls to get the proper protocols set in place for services, I am extremely confident that choosing for our telehealth platform is the best decision moving forward,” said Natalie Ross, Chief Executive Officer at Healing Bridges. “The success manager at Thi-ly and everyone else on her team who was involved with helping us set up our staff accounts were exceedingly helpful every step of the way to accommodate all of our needs. We are very appreciative that they took the time to work with us and understand the importance of customizing our consent forms and questionnaires to certify client approval and record responses.”

With being a secure telemedicine platform that helps providers administer effective remote clinical services, Healing Bridges is now able to offer a highly reliable, HIPAA-compliant treatment option to clients who have trouble coming into the office and would benefit from getting the help they need at a distance.

To learn more about Healing Bridges telehealth therapy and medication management services, please visit

To learn more about, please visit

About Healing Bridges

Healing Bridges is a recovery-oriented nonprofit that guides and connects residents of Washington County and neighboring communities to comprehensive behavioral health services. By providing children, teens and adults with the necessary guidance, tools, skills and resources needed to improve their lives, Healing Bridges acts as the connection to hope and prosperity throughout their continuous developmental journeys.

Read more news